Privacy Policy

1. General Information

Eden Gases e Soldas Ltda, registered under Tax ID No. 74.187.840/0001-41, headquartered at Av. Pres. Kennedy, 52 - GALPAO, Coelho da Rocha, São João de Meriti - RJ, ZIP 25550-026, is committed to protecting the personal data of its customers and website visitors, in compliance with the Brazilian General Data Protection Law (LGPD - Law No. 13.709/2018).

This Privacy Policy describes how we collect, use, store, and protect your personal information in the context of industrial gases and welding supplies retail.

2. Data Collected

We may collect the following information:

• Identification data: Full name, Tax ID (CPF), Company Tax ID (CNPJ), company name
• Contact data: Email, phone number, commercial address, delivery address
• Business data: Company information, industry sector, manufacturing/construction details
• Purchase data: Gas cylinder orders, equipment purchases, welding supplies, quantities
• Technical data: Gas specifications, pressure requirements, welding process details
• Safety data: Safety certifications, training records (when applicable)
• Delivery data: Delivery address, delivery schedule, cylinder exchange records
• Credit data: Credit information for business accounts (when applicable)
• Payment data: Information necessary for transaction processing
• Browsing data: IP address, browser type, pages visited

3. Purpose of Data Processing

The collected data is used to:

• Process sales of industrial gases and welding equipment
• Coordinate gas cylinder delivery and exchange
• Provide technical support and safety guidance
• Manage gas pressure specifications and requirements
• Ensure proper gas handling and safety compliance
• Coordinate equipment maintenance and servicing
• Manage business and industrial accounts
• Process payments and issue invoices
• Provide customer service and technical consulting
• Send safety alerts and product updates (with consent)
• Manage credit accounts for regular customers
• Comply with safety regulations and legal obligations
• Improve our products and services

4. Legal Basis for Processing

Data processing is performed based on:

• Consent: When you expressly authorize the use of your data
• Contract execution: To fulfill sales and delivery contracts
• Legal obligation: To comply with safety regulations, fiscal, and industrial gas regulations
• Vital interest protection: For safety-critical information and emergency response
• Legitimate interest: For customer relationship management and safety compliance

5. Data Sharing

Eden Gases e Soldas does not sell or commercialize personal data. We may share data only with:

• Gas suppliers and manufacturers: For gas procurement and cylinder management
• Equipment manufacturers: For warranty and technical support
• Logistics companies: For gas cylinder delivery and exchange
• Safety certification bodies: For compliance verification (when applicable)
• Payment processors: For transaction processing
• Credit bureaus: For credit verification of business accounts (when applicable)
• Service providers: Inventory management systems, accounting
• Industrial safety authorities: To comply with safety regulations
• Tax authorities: To comply with tax obligations
• Legal authorities: When required by law or court order

6. Data Security

We implement technical and organizational measures to protect your data:

• Encryption of payment and personal data
• Secure storage of technical and safety information
• Access controls to customer and technical data
• Secure inventory management systems
• Safety data protection protocols
• Security system monitoring
• Regular backups and secure storage
• Employee training on data protection
• Periodic security audits
• Physical security for stored records

7. Your Rights as Data Subject

Under LGPD, you have the following rights:

• Confirmation and access: Confirm the existence of processing and access your data
• Correction: Request correction of incomplete, inaccurate, or outdated data
• Anonymization, blocking, or deletion: Request removal of unnecessary data
• Portability: Request data portability
• Deletion: Request deletion of data processed with consent
• Information: Obtain information about data sharing
• Revocation: Revoke consent at any time
• Opposition: Object to the processing performed

8. Cookies and Similar Technologies

We use cookies to improve your browsing experience. You can configure your browser to refuse cookies.

9. Data Retention

We retain your data for the time necessary to:

• Fulfill the purposes described in this policy
• Duration of customer relationship
• Gas cylinder rental and exchange tracking
• Equipment warranty periods
• Safety records and compliance documentation
• Legal prescription periods (generally 5 years for fiscal purposes)
• Industrial safety regulation requirements
• Credit account obligations (when applicable)
• Exercise of legal rights

After these periods, data will be securely deleted or anonymized.

10. International Data Transfer

Your data is stored and processed in Brazil. We do not perform international data transfers.

11. Minors

Our services are intended for legal entities and individuals over 18 years of age engaged in industrial or commercial activities. We do not intentionally collect data from minors.

12. Changes to This Policy

This Policy may be updated periodically. Significant changes will be communicated by email or website notice.

13. Data Protection Officer (DPO)

We have appointed a Data Protection Officer responsible for ensuring LGPD compliance.

14. Contact

To exercise your rights or clarify questions:

We will respond to your requests within 15 calendar days, extendable by another 15 days with justification.

15. Applicable Law and Jurisdiction

This Policy is governed by the laws of the Federative Republic of Brazil, especially Law No. 13.709/2018 (LGPD). The jurisdiction of São João de Meriti/RJ is elected to resolve any disputes.

Last updated: December 2025